Terms of Service

Last updated: 22 April 2026

These Terms of Service (the “Terms”) govern your access to and use of the InkForge Shopify application (the “App”) and the website at getinkforge.com (the “Site”), both operated by Codesio Software Services FZCO (“InkForge”, “we”, “us”), a free zone company registered in the International Free Zone Authority (IFZA), Dubai, United Arab Emirates.

By installing or using the App, you (“you” or “Merchant”) agree to these Terms. If you do not agree, do not install or use the App.

1. The service

InkForge is a software-as-a-service application for Shopify merchants that uses large language models to generate product descriptions, SEO meta titles and descriptions, and image alt text for products in your Shopify store. The App includes features such as brand voice configuration, version history, rollback, and bulk generation with per-product approval.

We may improve, add, or remove features at any time. We will not remove substantial functionality without reasonable prior notice to paying merchants.

2. Eligibility, account, and restricted jurisdictions

2.1 Eligibility

To use the App you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Operate an active Shopify store in good standing
• Have legal authority to bind the business on whose behalf you install the App
• Not be barred from using Shopify or the App under applicable law

Your account is tied to your Shopify store. You are responsible for maintaining the security of your Shopify account and for all activity that occurs through your store’s connection to the App.

2.2 Restricted jurisdictions and sanctions

You represent and warrant that neither you, your business, nor any person or entity controlling, controlled by, or under common control with you:

• Is located in, ordinarily resident in, or organized under the laws of a country or region subject to comprehensive U.S., U.K., E.U., U.N., or U.A.E. sanctions or embargo (including, as of the date of these Terms, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, Zaporizhzhia, and Kherson regions of Ukraine); or
• Is listed on, or owned or controlled by a party listed on, any government list of prohibited or restricted parties (including the U.S. OFAC Specially Designated Nationals list, the U.S. Denied Persons List, the E.U. Consolidated Sanctions List, or the U.K. HM Treasury Consolidated List).

You agree not to use the App in violation of any applicable export-control or sanctions laws. We may suspend or terminate your access to the App immediately on learning of any breach of this Section, with no refund owed.

3. Subscription plans, credits, and billing

3.1 Plans

The App is offered on the following plans:

• Free — 50 generation credits per month at no charge
• Starter — 500 generation credits per month for USD $15 per month
• Pro — Additional features and credit volume, to be announced; pricing shown in-app when available

Plan features and pricing may change for future billing cycles. Any change to the price of a plan you are currently subscribed to will be communicated at least 14 days before it takes effect.

3.2 Credits

One credit corresponds to one generation for one product, which includes the product description, SEO meta title, SEO meta description, and image alt text produced together. Partial credits are not issued.

• Monthly credits refresh at the start of each billing cycle and do not roll over to the next cycle.
• Top-up credit packs do not expire based on billing cycles. They remain in your account until used or until the App is uninstalled from your store. Top-up credits are consumed before your monthly plan allocation, so your monthly allocation is not reduced while top-ups are available.

3.3 Billing and auto-renewal

All billing is processed through the Shopify Billing API as part of your Shopify subscription. We do not collect or store your payment card details.

• Subscription fees are charged in advance on a monthly basis
• Prices are in U.S. dollars unless otherwise stated
• Applicable taxes may be added by Shopify according to your billing location
• Paid subscriptions automatically renew each month until you cancel by uninstalling the App from your Shopify admin; Shopify will bill the renewal fee to the payment method on file with your Shopify account

3.4 Refunds and cancellation

• You may cancel the App at any time by uninstalling it from your Shopify admin
• On cancellation, the App continues to function until the end of your current billing cycle
• We do not offer prorated refunds for partial months or for unused credits
• If Shopify issues a refund on our behalf due to a billing error, we will cooperate with that process
• Nothing in this Section limits any non-waivable refund or cancellation rights you may have under mandatory consumer-protection laws of your jurisdiction

3.5 Free trials and promotional offers

From time to time we may offer free trials, discounts, or promotional credits. Promotional offers are subject to their own terms communicated at the time of offer and may be modified or withdrawn at our discretion.

4. AI-generated content

4.1 How generation works

The App uses third-party large language models (primarily Anthropic’s Claude) to generate text based on inputs you provide (product data, brand voice settings, and generation instructions). AI-generated content is produced probabilistically and may contain errors, inaccuracies, or fabricated details.

4.2 Your responsibility to review

You are responsible for reviewing all AI-generated content before publishing it to your Shopify store. The App’s preview-and-approve workflow is designed to make this review easy, but the decision to publish is always yours. In particular, you should verify:

• Factual claims about product specifications, materials, sizing, or capabilities
• Claims that could trigger legal, regulatory, or advertising standards obligations (e.g., health, nutrition, safety, or financial claims)
• Brand voice, tone, and terminology
• Compliance with your own brand guidelines and any third-party rights

If you enable any automated publishing feature (including any bulk auto-publish option or future feature that writes generated content to your store without per-item review), you confirm that you accept the App’s generated content without individual review and you retain full responsibility for the content so published. The App’s preview-and-approve workflow is provided specifically to mitigate this risk, and we recommend it for any content touching regulated categories.

We are not responsible for inaccurate, misleading, infringing, or otherwise unsuitable content that you (or your configuration) approves and publishes.

4.3 Ownership of generated content

As between you and InkForge, and subject to your compliance with these Terms and payment of applicable fees, you retain all right, title, and interest — including, to the extent such rights are available under applicable law, any copyright — in the outputs generated for your products through the App. You may use, modify, and publish those outputs as part of your Shopify store.

You acknowledge that outputs are produced by large language models and that the legal status of ownership in purely machine-generated content varies by jurisdiction; to the extent any such rights are not available to you by operation of law, InkForge hereby assigns to you all rights, title, and interest it may hold in the outputs generated for your products.

InkForge claims no ownership of your products, brand, or the generated content displayed in your store. We retain ownership of the App itself, including our code, prompts, templates, user interface, and the InkForge name, logo, and trademarks. Rights in the underlying large language models remain with their respective providers.

4.4 Our limited right to use data

We may use your stored data to operate and improve the App (for example, to diagnose bugs, prevent abuse, enforce these Terms, and compile aggregated, de-identified usage statistics). We do not use your product content to train AI models, and Anthropic does not train on data sent via the Claude API used by the App, as described in our Privacy Policy.

5. Acceptable use

You agree not to use the App to:

• Generate content that is illegal, defamatory, harassing, or infringes the rights of others
• Generate content that is misleading, deceptive, or that makes unsubstantiated claims (e.g., unsupported health, nutrition, safety, or financial claims)
• Generate content for products or services that violate Shopify’s Acceptable Use Policy
• Circumvent credit limits, rate limits, or access controls
• Reverse engineer, decompile, or attempt to extract the App’s source code, models, or prompts
• Resell, sublicense, or white-label the App without our written agreement
• Attempt to probe, scan, or test the vulnerability of our systems
• Use the App to generate content at a volume or in a manner intended to disrupt or overload our services or the services of our providers (including Anthropic)
• Use the App in a manner that would cause us to breach the terms of any of our providers (including Anthropic’s Usage Policy)

We may suspend or terminate access if we reasonably believe you are in breach of this Section.

6. Merchant content and third-party rights

You represent and warrant that:

• You have the right to provide your product data and brand information to the App
• Your use of the App and any generated content complies with applicable law and with your obligations to third parties (e.g., suppliers, manufacturers, licensors)
• You will not use the App to infringe any third party’s intellectual property, privacy, or other rights

You are solely responsible for your products, your store, and any content published to your store — whether generated by the App or not.

6.1 Intellectual property complaints

If you believe content generated or published through the App infringes your intellectual property, email support@getinkforge.com with (a) identification of the work you claim is infringed, (b) identification of the material you claim is infringing (including the merchant store URL where possible), (c) your contact information, and (d) a statement that you have a good-faith belief the use is not authorized by the rights-holder, its agent, or the law. We will investigate and act within a reasonable time, which may include notifying the relevant merchant.

7. Third-party services

The App integrates with Shopify and relies on third-party providers including Anthropic, Railway, Resend, Cloudflare, and Sentry. Your use of the App is also subject to the terms of these providers where applicable. We are not responsible for outages, errors, or changes in third-party services, but we will make reasonable efforts to maintain functional integrations.

8. Service availability

We aim for high availability but do not guarantee uninterrupted service. The App may be unavailable due to scheduled maintenance, third-party provider outages (including Shopify, Anthropic, or our hosting provider), force majeure events, or other circumstances beyond our reasonable control.

We do not offer an uptime SLA for the Free or Starter plans. Any SLA for higher-tier plans will be specified in writing at the time of offer.

9. Disclaimers

The App is provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including without limitation:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the App will meet your requirements, be error-free, secure, or uninterrupted
• Warranties regarding the accuracy, completeness, or suitability of AI-generated content
• Warranties regarding the performance of third-party services the App relies on

You use the App and any AI-generated content at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent any such warranty cannot be disclaimed under applicable law, it is limited to the maximum extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law:

• We will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including without limitation lost profits, lost revenue, lost data, loss of goodwill, or business interruption, arising out of or in connection with your use of the App — even if we have been advised of the possibility of such damages.
• Our total aggregate liability arising out of or in connection with these Terms or the App will not exceed the greater of (a) the total fees you paid to us in the 12 months immediately preceding the event giving rise to the claim, or (b) USD $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages. If any of these limitations is held unenforceable in your jurisdiction, it applies to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless InkForge, its officers, employees, and affiliates from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the App in violation of these Terms
• Your publication of content — whether AI-generated or not — that infringes third-party rights, violates law, or is misleading
• Your products, store operations, or relationships with your customers
• Your breach of Section 2.2 (restricted jurisdictions and sanctions)

12. Termination

• By you — You may terminate these Terms at any time by uninstalling the App from your Shopify store.
• By us — We may suspend or terminate your access to the App at any time if you materially breach these Terms, if required by law, if Shopify terminates our App Store listing, or if we discontinue the App generally.
• Effect of termination — On termination, your right to use the App ends immediately. Data handling on termination is described in our Privacy Policy. Sections that by their nature should survive termination (including Sections 2.2, 4.3, 4.4, 6, 9, 10, 11, 14, and 15) will survive.

13. Changes to these Terms

We may update these Terms from time to time. When we do, we will:

• Update the “Last updated” date at the top
• For material changes, notify installed merchants by email at least 14 days before the changes take effect
• For non-material changes (clarifications, typo fixes, formatting), the updated “Last updated” date is sufficient notice

Continued use of the App after a change takes effect constitutes acceptance of the updated Terms. If you do not agree, you should uninstall the App before the changes take effect.

14. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws principles and excluding the UN Convention on Contracts for the International Sale of Goods.

14.1 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, their breach, termination, or validity, or the App, shall be finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under the DIAC Arbitration Rules in force at the time of filing. The arbitration shall be conducted as follows:

• Seat: Dubai, United Arab Emirates
• Language: English
• Number of arbitrators: One (1) sole arbitrator
• Governing law of the arbitration agreement: the law of the United Arab Emirates

Judgment on any arbitral award may be entered in any court of competent jurisdiction.

14.2 Injunctive relief

Notwithstanding Section 14.1, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent infringement, misappropriation, or unauthorized disclosure of intellectual property or confidential information.

14.3 Mandatory consumer rights

Where you are located in a jurisdiction whose mandatory consumer-protection laws grant you non-waivable rights that conflict with Section 14.1 or 14.2 (including, without limitation, the European Union, the European Economic Area, the United Kingdom, and Switzerland), nothing in these Terms limits those rights, and you may retain the right to bring claims in the courts of your place of residence under the procedures those laws provide.

15. Miscellaneous

• Entire agreement — These Terms, together with our Privacy Policy, form the entire agreement between you and InkForge regarding the App and supersede any prior agreements on the same subject matter.
• Severability — If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force and effect.
• No waiver — Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment — You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, and will notify installed merchants by email within a reasonable time after any such assignment.
• Relationship — These Terms do not create any partnership, joint venture, agency, or employment relationship between you and InkForge.
• Force majeure — Neither party is liable for failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, strikes, widespread internet or hosting-provider outages, or governmental actions.
• Notices — Notices to you may be sent to the email address associated with your Shopify store. Notices to us must be sent to support@getinkforge.com.

16. Contact

Questions about these Terms:

Codesio Software Services FZCO IFZA, Dubai, United Arab Emirates Email: support@getinkforge.com Website: getinkforge.com